Refund Policy

1. Where the Full Policy Lives

Your refund eligibility, the processing timeline and our position on partial refunds are set out in Section 5 of our Terms and Conditions, which is the binding version. This page summarises that section and explains how to claim. If anything here and the Terms appear to differ, the Terms apply.

2. Refund Eligibility in Summary

State6 Prep is a digital service. Under the Consumer Contracts Regulations 2013 you normally have a 14-day right to cancel a digital purchase, but when you buy State6 Prep and take immediate access that statutory right is waived, as permitted by law. Above that minimum we offer a discretionary refund. We will provide a refund where, within 14 days of purchase, you have consumed no AI Board Review or AI Interview Review credit, used fewer than 3 AI Coaching credits, used no STANCE presentation credit, convened no Mock Board, sat no Mock CBI interview, and started no Written Exercise sitting. You may use up to 5 Question credits within this period without affecting your eligibility. Once any of those limits is passed, or 14 days have elapsed, the core value of the platform has been accessed and a refund is not available, except under the guaranteed exceptions below. A discretionary refund is net of the payment processing fee Stripe charges and does not return to us, typically between one and six pounds depending on the payment method and amount and higher for pay-later options such as Klarna; we will confirm the exact amount before refunding. Refunds required by law are paid in full and never reduced by this fee. Nothing in this policy or our Terms affects your statutory rights under the Consumer Rights Act 2015; any discretionary refund is in addition to those rights, not instead of them. Separately, under that Act the digital content we provide must be of satisfactory quality, fit for purpose and as described, and if it is not you may be entitled to a repair, a price reduction or a refund, regardless of the discretionary scheme above.

3. When We Will Always Refund

• ·The platform experienced a verified technical outage that materially prevented you from using core features for a significant part of your access period, through no fault on your part.
• ·A technical error on our side resulted in you being charged more than once.
• ·You were charged the wrong amount because of a pricing error on our part.
• ·There is a verified technical fault that prevents you from accessing core features.

4. How to Request a Refund

Email us at hello@state6.co.uk with the email address used to purchase, your order reference number (found in your Stripe receipt), and the reason for your request. We will process eligible refunds within 14 days to your original payment method.

5. Chargebacks

If you believe you are owed a refund, please contact us at hello@state6.co.uk first so we can resolve it directly, which is usually quicker than a card dispute. Your right to dispute a payment with your card provider is not affected by this policy or our Terms. Where a chargeback is raised we will work with the card scheme and provide the relevant transaction and usage records, and we may suspend access only while a dispute about a specific payment is genuinely open and unresolved.

6. Partial Refunds

We do not offer partial refunds for unused time within an access period.

7. Contact

Refund queries: hello@state6.co.uk